Submit a request

If you have purchased ticket protection insurance as part of your order you may be able to (subject to meeting certain criteria) apply to our partners, SecureMyBooking, for a refund through the following link https://securemybooking.com/make-a-claim/uk/

For accessible tickets, please continue so that one of our team can call you regarding booking.

Please be aware that we can only issue refunds within 14 days of the order date. If within this timescale, please continue.

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