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My players are trying to pay for membership but are notified that ‘Online payments are not currently configured for an Organisation within these orders’ – what should I do?

  • Updated

This error message is displayed if no club bank details have been entered on ENgage. A number of committee members (including the club Secretary and Treasurer) can input the club's bank details by following the guidance below:

  1. Log into ENgage
  2. In the My Organisations box, select the thumbnail next to your club name
  3. In the 3x3 grid of squares in the top left select Finance
  4. Select Bank Details
  5. Click New
  6. Enter information into all fields
  7. Tick the box next to ‘Is Default’
  8. Tick the box ‘I have read, consented and agreed to First Sports Internationals Terms and Conditions, England Netballs Region, County, Club membership and League Registration Contract and I am of legal age’ (Mandatory)
  9. Tick the box ‘Accept Online Credit/Debit Card Payments’ (Mandatory)
  10. Tick the box ‘Accept Online Direct Debit Payments’ (Optional)
  11. Check that the entered details are correct
  12. Click on the tick icon to save

The 'Bank details' section on ENgage will initially display an orange stripe under the ‘Accept Online’ column, this will turn green once the details have been verified.

Note: It takes approximately one hour for the details to be verified, and only then can online payments be completed.