Refunds can only be processed to the card used to make the original booking. We are unable to issue a refund to an alternate account. Please see below some more useful information:
- Bank Accounts – If you have changed your bank account and you used the Current Account Switch service, your old bank will have the details of your new bank and in most instances the payment will automatically be forwarded to your new bank account. If you have not received your refund by 24th June then please contact your old bank to inform them.
- Credit Cards – If you have closed your credit card account then please contact the card issuer. In most instances, the card issuer will have received the refund from ourselves and will be able to transfer the refund to a nominated bank account or will issue you a cheque refund.